Our luxury hotel embodies old-world splendor with touches like Italian marble and Corinthian columns. Anthony, a Luxury Collection Hotel, San Antonio opened in 1909 and has been designated as a national historic site. Visit the Alamo for a glimpse into Texas' past or stroll the idyllic waterfront promenade of the Riverwalk. Unfortunately due to the current climate & the financial impact Covid cancellations are going to have on small businesses - our standard cancellation policy applies to all appointments affected by sickness.īy making a booking you agree to the above terms.Situated in the heart of downtown, overlooking Travis Park, our AAA Four Diamond hotel offers easy access to the trendy restaurants and historic landmarks in San Antonio, Texas. Please refer to our Instagram highlight reel 'COVID POLICIES' for more info or flick us an email to know more. Rebelle Nails will be following strict protocols within the salon under the 'Traffic Light System' & will be following all government guidelines such as but not limited to mask wearing. If you or anyone you have been in contact with is/has been feeling unwell (at all) or is displaying ANY signs or symptoms of Covid-19, please stay at home and reschedule your appointment. We will always do our best to remedy any grievances, however, under no circumstances will a refund be offered. Rebelle Nails holds a strict no refund policy. The only exception is children who are old enough to sit in the waiting area for the entire appointment, please ensure they remain seated in the waiting area. We ask that you please base your appointments around being able to come alone. The salon is a space to relax, unwind and have some much deserved YOU time, this is not possible with a little one on your lap or at your feet. We ask that if you do need to reschedule due to sickness that, you provide adequate notice where possible, in instances where this is not possible, our standard cancellation policy applies. We understand that it is not your fault if you get sick, but as a small business we can not afford the financial burden cancellations have on us.Ī salon is not a safe place for small children, there are many hazards including chemicals and items that are not safe to climb or are easily damaged/breakable. If you fail to reschedule & show up to an appointment unwell you will be sent home immediately and invoiced for 100% of the service you were booked in for. Please ensure you never come to an appointment if you are sick!! We work within very close proximity to you which means it is crucial that you reschedule if you suspect you are unwell. No shows will result in all future appointments having to be prepaid before an appointment is held for you.Īs we often work to tight time schedules it’s important that you are always on time to your appointments, if you are more than 10 minutes late to an appointment it may be canceled/rescheduled & the cancellation fee above of 50% will apply to the lost appointment. Failure make payment will result in all future appointments being canceled. The cancellation/reschedule or no show fee will be invoiced to you via email & any outstanding fees must be paid prior to your next appointment. No shows OR cancellations/rescheduling on the day of your allocated appointment time will result in a cancellation/rescheduling fee of 100% of the appointment value. It is understandable that unavoidable issues may arise and in case of an emergency we will do our best to work with you, however we also ask you to please take into consideration this is our livelihood & that cancellations (regardless of the situation) have a large impact on our income. You will receive an email 48 hrs prior to your appointment as well as via txt 24 hours prior to your appointment.ĭue to cancellations and no-shows having a large financial impact on a small business, failure to provide 24 hours’ notice of cancellation or rescheduling will result in a cancellation/rescheduling fee of 50% of the appointments total value. To ensure that you never forget an appointment, we send two reminders out prior to your appointment. If you are unable to make an appointment and need to reschedule or you wish to cancel it is requested that you provide a MINIMUM of 24hrs notice. As appointments are held specifically for you, it's important that clients turn up to their allocated appointments.
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